Summary of rental conditions

 

This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. For detailed conditions, refer to the rental agreement upon vehicle collection.

Standard Rates include:

  • Standard excess insurance cover

  • Unlimited Millage

  • Second Driver Fee

  • All living, kitchen & sleeping equipment

  • Full water tank

  • Nationwide roadside assistance

  • Maps and Campground Guides

  • Complimentary transfers on the first and last day of rental to/from the airport or airport hotels

  • Vehicle cleaning & grooming fee

  • 15% G.S.T. (Goods and Services Tax)

  • Rates on our website are available only to customers booking directly through Nomad Rentals

Rental Duration

Minimum rental period: 5 days. Minimum rental is extended to 14 days for travel between 20 December and 10 January. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off. Minimum rental period is subject to change during peak periods. Vehicles are required to be collected and returned within business hours.

Each day after the final hire day, that the vehicle is not returned, you may be charged double the daily gross rental rate.
Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.

Branches

Nomad has branches close to Auckland and Christchurch Airports.

Office Hours

High Season 01 October - 30 April: Monday to Sunday 8am to 5pm
Low Season 01 May - 30 September: Monday to Sunday 9am to 4pm

All branches are closed on Christmas Day (25 December).

The latest vehicle collection time from the depot is 4.30pm, (3.30pm winter) so please consider your hire start date with this in mind if your flight arrival does not allow sufficient time to be at the depot by these times. A $50 late collection fee can be pre arranged if you cannot arrive before this time. This is not guaranteed and applies only within 1 hour after closing time if agreed.

Pick Up/Drop Off Times

High Season 01 October - 30 April: 8:30am - 4:00pm
Low Season 01 May - 30 September: 9:30am - 3:00pm

Pick Up/Drop Off Locations

Due to popular demand, Nomad Campers now offers pick up and/or drop off in:

  • Christchurch

  • Auckland

Taxes

Our rates include GST of 15%.

Insurance

The vehicle is fully insured in case of accident damage or loss of contents (excluding personal belongings). There is an excess/deductible of NZ$5000 ($5500 for drivers under 25 Years of age) This covers the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage overhead and underbody damage, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of $150 will be charged per claim.

Bond

When you collect your vehicle we take an impression/Photo of your credit card as the bond for your excess/deductible. This is the insurance excess for any single accident which may occur during your holiday. The impression of your credit card covers your accident-damage bond liability plus any extra costs such as fuel fill-up, Road User Charges, emptying of the toilet at the end of hire, or any traffic infringements, losses or breakages. A credit card imprint/photo must be on all rental agreements and must be the credit card of the main hirer unless prior arrangements have been made. We do not deduct the bond from the credit card, but merely hold the authority to deduct it in the unfortunate event of an accident. Where a credit card is not available, a cash bond will be held by Nomad Campers for 21 Days following hire.

Please Note: For customers who are using debit cards for the security deposit, due to the limitations within Terms of Use for Debit Cards these are treated as cash and the full excess will be debited unless the Bond Waiver is purchased and then a signed imprint will be taken.

 

Bond waiver/excess reduction

 

Adventurer Rental offers Excess Reduction as an optional extra, you can choose either:
Gold - NZ$65 per day. $0 excess
Silver - NZ$ 35 per day.  $2500 excess

The excess covers you if you have an accident with another vehicle whether your fault or not, (especially if you have an accident with another vehicle and they have no insurance).

Excess Reduction also covers any accidental damage to Windscreens including replacement plus accidental damage to tyres. Excess Reduction does not cover you if you have a misjudgement of dimensions, eg hit a stationary object.

Please note that Excess Reduction is completely optional and can be decided upon collection of your vehicle. This additional insurance only covers you for one incident where after your standard excess applies. You can apply to purchase this cover for the remaining days of you hire.

Adventurer Rentals strongly recommends our customers to take the bond waiver insurance to minimise excess exposure and travel with peace of mind.

Road User Charges

Do not apply to users who have taken out Gold Excess Reduction as an optional extra.

Road User Charges Road User Charges apply to all diesel vehicle and are payable by the hirer to Nomad Campers. Road User Charges will be calculated and collected at the end of the hire and are based on the kilometers traveled during the hire. The hirer is liable for NZ$6.80 per 100km traveled. The hirer is not responsible for the Road User Charges if the Bond Waiver insurance is selected.

Exclusions

Bond waiver does not cover:

  • Any water related damage, which includes but is not limited to:

a) Any vehicle submersion.
b) Creek or river crossing.
c) Driving through low plain flooded areas.
d) Beach driving.

  • Personal belongings: We recommend the hirer does not leave valuables in the vehicle and that they take out personal insurance.

  • The terms of the Rental Agreement are breached. The hirer will be responsible for the total cost of any damage. This will also include any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.

  • The incorrect use of fuel (fuel being diesel or petrol). The hirer will be responsible for any associated cost.

  • The cost to retrieve or recover a vehicle which has become bogged.

  • The cost to replace keys, which have become lost, or retrieval of keys, which have been locked in a vehicle.

  • Overhead and underbody damage to the vehicle.

  • Any damage arising from misjudgement of dimensions.

  • Driving on restricted roads.

Accessories

Accessories are available to hire off Nomad Campers. It is best to pre-order these to guarantee availability. You can still order the accessories at pick up but your first choice may not be available. Please note the Hirer is fully liable for all costs if the accessories are lost, damaged or stolen regardless of what Excess Reduction Option was taken.

Transfer

Vehicles must be collected and returned to our assigned staff member at an arranged time and place.  Our staff are able to drop clients off at the airport free of charge

Credit Cards

We only accept Visa or MasterCard. These cards will incur an additional 3% surcharge on any transaction.

Exchange rate/currency variations

All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.

Driver’s license, minimum age and additional drivers

A valid full (non-provisional) national drivers license is required. Non-English language national drivers licenses must be presented in conjunction with an official translation or valid international drivers license. The minimum age is 21 years. Additional drivers must meet all Adventurer Rentals rental requirements, be at the depot at time of vehicle pickup and sign the rental agreement.

General equipment

Each vehicle is supplied with complimentary general equipment (such as pegs, dustpan/brush, fire extinguisher and hose).

Kitchen and personal kits

Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)

Maps and campground guides

Each vehicle is supplied with a complimentary Road Atlas as well as campground guides.

Vehicle consultation

On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

Smoking and animal restrictions

Smoking in Adventurer Rental vehicles is strictly prohibited, and offenders will be charged a fume removal fee of NZ$500. Animals are also not permitted in any Adventurer Rental vehicle and the same cleaning fee will apply.

L.P. gas refill service fee

A service fee is payable on pick up of the vehicle:

  • $28 - $38 Adventurer Campervan, 2 Berth S/T Camper

The gas bottle(s) is supplied full. The gas bottle can be returned empty to Nomad at the completion of the rental.

Additional equipment for hire

  • Camp Chairs

  • Camp Table

  • Outside BBQ

  • GPS

  • Snow Chains

  • Satellite TV Dish

  • Bike Rack

Ferry reservations

The two main islands of New Zealand, the North Island and South Island, are separated by sea and require a ferry trip. If you wish to hire from Auckland to Christchurch or vice versa you will require a ferry. The ferry trip takes approx. 3.5 hours and there are several sailings per day in each direction.

During the peak tourist months, November to March, reservations are highly recommended. Ferry pricing is based on the length of the campervan/motorhome. Please consult our vehicle pages for the length of the vehicle.

Reservations are easy to arrange directly on the internet. We are not agents for the ferry companies but we are happy to book on your behalf using your credit card details as only a New Zealand server can access the cheaper fares on the Interislander. However, as we charge $25 for our time. You may wish to check out the Bluebridge which does not have the same restrictions and you may find their prices competitive

Travel restrictions

Adventurer Rental vehicles can only be driven on public roads sealed/unsealed. No vehicle is to be driven on the following roads: Skippers Canyon Road, Ball Hutt Road, 90 Mile Beach, Cape Colville to Port Jackson Road.

Vehicles are not permitted on all ski field access roads in both the North and South Islands from 01 June to 31 October. This means you cannot drive your vehicle up to a ski field car park and/or any part of the access road to the ski field. You will be responsible for all damage if traveling on these roads.

Change of drop off destination

If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from Adventurer Rentals Reservations. Subject to the change being approved, a minimum additional charge of $750 may apply.

Rental extension

If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Adventurer Rental Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card immediately on confirmation of the rental extension.

Failure to obtain authorisation will result in the renter maybe being charged double the daily gross rental rate.

Calculation errors

Adventurer Rentals will not honor calculation errors. Should a calculation error occur Adventurer Rentals will charge for the shortfall.

Repairs

Although we run well maintained vehicles, it may happen that small repairs are required.

Repairs up to NZ$100 may be affected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over NZ$100, Nomad will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

Customer care on road assistance

Any problems associated with the vehicle, including equipment failure, must be reported to Adventurer Rentals as soon as possible and within 24 hours in order to give Adventurer Rentals the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Adventurer Rental do not accept liability for any claims submitted after this period.

Infringements and administration fees

Adventurer Rentals reserves the right to charge the hirer for any speeding, toll way or parking fines and/or vehicle damage including Third Party property damage not reported on return of the vehicle. In addition to these costs, Adventurer Rental reserve the right to charge for associated administration costs for processing the fines (irrespective of excess) and/or all insurance claims in the event of the customer not having a NIL excess. In addition to the costs associated per fine and/or insurance claim, an administration fee of $60 will be applicable.

Change of vehicle

Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicle category

Vehicles cannot be requested by make, model or year.  Only by vehicle category.

Voluntary downgrade

Should the renter decide to take a lesser vehicle than booked within 14 days of pick up or during the rental then they will not be entitled to any refund.

Limit of liability

In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

One way hires

Its is possible to commence your hire in Auckland and finish it in Christchurch (or vice versa) at no extra charge if the rental period is a minimum of fourteen (14) days. One way hires of shorter duration are subject to availability and a fee. Please inquire.

Short hires of under 5 days are often available. Mileage is limited to 150Km per day. Extra kms will be charged @ $0.35. An additional $50 cleaning fee will apply.

On-road assistance - mechanical faults

The liability of Adventurer Rentals Ltd extends to either replacing your vehicle with a similar one, or refunding your hire charge for any days you lose the total use of the vehicle. If the vehicle has any mechanical failures these problems must be reported to Adventurer Rentals as soon as possible in order to give Adventurer Rentals the opportunity to rectify the problems during the rental. The hirer is not entitled to any refund at the end of the hire period unless Nomad Campers has been advised of the problem earlier, and has been given the opportunity to rectify the situation.Adventurer Rentals does not accept any liability for any claims made after this point. Adventurer Rentals is not liable for any delay in repair caused by the breakdown occurring on a weekend or a public holiday. A refund can be requested if the breakdown has directly caused a delay in travel of 48 hours or more, if the delay is less than 48 hours in one location Adventurer Rentals can deny the refund request at its own discretion.

Maintenance and repairs - equipment faults

The hirer shall take all reasonable care to ensure that the vehicle is properly maintained. This shall include daily checks to the oil, water and batteries. The hirer shall be liable for any cost associated with the incorrect use of fuel (fuel being diesel or petrol), including putting fuel in the water tank. The failure of accessories such as TV, DVD, CD player, microwave, gas heater, fridge and hot water heater do not constitute a breakdown. Any problems associated with the vehicles equipment, must be reported to Adventurer Rentals as soon as possible and within 24 hours in order to give Adventurer Rentals the opportunity to rectify the problem. Failure to do so will compromise any claims as we cannot accept liability for any claims submitted after this period. Adventurer Rentals will endeavour to facilitate on-road repairs however should the repair not be possible or fail the hirer is not entitled to a vehicle change or compensation. No alternative accommodation or food items will be paid for during down time.

 

 

Cancellations

Once a booking has been confirmed and a deposit paid the booking is considered live and is subject to the cancellation policy. The NZ$500 deposit is forfeited if bookings are cancelled 29 days and over of departure.

  • 29 days and over Deposit retained

  • 20 - 29 days 20% of total reservation cost

  • 10 - 19 days 40% of total reservation cost

  • 1 - 9 days 75% of total reservation cost

  • No Show 100% of total reservation cost.

In all cases the minimum amount retained is the deposit.

No refunds for cancellations made after the travel or travel date has commenced. If the vehicle is returned early for any reason whatsoever after travel has commenced then no refund is available.

Booking amendments

  • Amendments to increase the length of the booking can be made at no cost.

  • Amendments to decrease the booking will be charged at a minimum of NZD$25.00 provided the amendments occur at least 30 days prior to departure date.

  • If rental dates are amended within 14 days of vehicle pick up, no refund will be made if the hire is shortened.

  • If the pick up or drop off rental location is amended within 14 days of vehicle pick up, a relocation fee may apply.

  • Changes to the drop off rental location after the rental has commenced must be approved by Nomad reservations. If approved a minimum charge of NZ$750 may apply.

  • Rental extension, whilst on hire, must be approved by Nomad reservations. The extra cost must be paid on confirmation of the rental extension.

Deposits and payments

At time of booking a non-refundable deposit of NZ$500 is payable. The balance is due 28 days prior to commencement of the hire. If the balance is not received 28 days prior, Adventurer Rentals reserves the right to treat the booking as cancelled.

Extra Fees

  • If the vehicle is not returned in an identically clean state as it was supplied, a fee of NZ$200 will apply

  • Public Holiday vehicle collection and returns will incur a one-off fee of $50 to be paid at pick up. Nomad Campers is open on the

  • following Public Holidays: 1st and 2nd January, Waitangi Day, Good Friday, Easter Monday, ANZAC Day, Queens Birthday, Labour

  • Day, Boxing Day, Auckland and Christchurch anniversary days.

  • If the toilet (where applicable) is not returned empty, a fee of NZ$100 will apply

  • If the waste tank (where applicable) is not returned empty, a fee of NZ$100 will apply

Refunds

Regretfully, no refunds can be given for any unused portion of your holiday. However, your travel insurance may in some circumstances cover the unused portion. Refunds for hires paid and cancelled prior to pick up will be subject to our cancellation policy. If it is determined that a refund is due, Adventurer Rentals will process the refund back to the original credit card charged, or a refund cheque will be posted if payment was made by direct debit or cash. All refunds will be made in NZ$ and Nomad Campers does not accept any liability for currency exchange rate fluctuations. Refunds are processed once a week.

Fuel

All vehicles are supplied with a full tank of fuel at the start of hire, and must be returned with a full tank at the end of your hire otherwise a refuelling fee will apply.

Auckland Depot

  • 3 Verissimo Drive, Mangere, Auckland

  • Phone 0061272745426

  • Email

Christchurch Depot

  • 14/60 Vagues Road, Papanui, Christchurch

  • Phone 0061272745426

  • Email

Disclaimer

Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Adventurer Rentals or modifications and/or upgrades to the vehicle design made by the manufacturer. Prices may be subject to change due to factors beyond the control of Adventurer Rentals Ltd. Any changes in price affecting a client between the time of booking and payment received will be advised immediately. The company takes no responsibility for any detention, delay, loss, damage or injury that a hirer might experience no matter how it is caused or by whom. The company’s rental agreement is the sole contract for hiring the vehicle, between the company and the hirer and passenger(s). No refunds are payable on accommodation, or Motorhome/ Campervan not being available, where a hirer or passenger amends, cancels or seeks to vary agreements after departure. These conditions cannot be varied or altered or waived by any employee, agent or representative of the company or by anyone providing services or facilities. The company cannot be bound by any representative or statement unless it is confirmed in writing by the company’s directors or management. Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of the receipt of monies.

Note terms & conditions and rates are subject to change without notice.

 

 

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